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What our clients say
...on engaging for results
“...the people teamed up with on-site personnel in a manner that delivered a successful project. They applied a systematic process that not only engaged line management but enabled the project to be seen to be driven by senior management, including myself. They were able to mobilise quickly to implement agreed changes whilst weekly working committee meetings allowed for regular feedback and decision making. Part of what they did included project branding and communications through appropriate mediums as newsletters and posters that kept the wider population informed...”
Mark Heaton, GM Anglo American Metallurgical Coal – Drayton
...on rolling our sleeves up
“From the outset, the consultant project team differentiated themselves by embedding themselves within the existing Futuris supply chain teams. Through this successful integration, they were able to both drive change and assist with the re-engineering of the supply chain processes.”
Mark De Wit, Managing Director, Futuris Automotive Group Ltd
Our people
EVERY client we have – from the long term to a prospective client – wants to know ‘who will be on the team?’ We know that people are frequently the differentiator between good projects and not so good ones, between successful companies and not so successful ones. That is why we place an emphasis on ensuring that we have the best people and deploy them in a manner which best suits our clients’ needs.
Our people are a critical differentiator. With combined consulting experience of over 150 years, this team has a demonstrated track record of working collaboratively with their clients to effect change successfully. While each of our team has their own skills and expertise, it is through our combined efforts, in partnership with you and your team, that we work as a high performing team and achieve the best results for your organisation. You can learn more about the Coxswain Alliance team from our resumés below, and see for yourself what other people say about working with us.
Who we are not
Let us be clear: we do not carry the baggage that many other firms seem to carry. Forget the anonymous blue suited, callow youth brigade, carrying briefcases filled with THE prescription for your ills – which you will be required to swallow, as they know best!
Alliance partners
We have built relationships with a range of organisations that complement our ability to deliver to a range of needs of our clients. Rather than seeking to be ‘all things to all people’, we recognise that at times we need to work with other groups to deliver to your needs. Go to Alliance Partners to read about our partner relationships.
Resumés
Consulting Engagement Leader with sixteen years experience in Operational
Consulting in Australasia, South Africa, USA, Europe and Asia.
Strong focus on engaging consulting work, analysing business issues and delivering
project results with business improvement teams.
Capabilities include Change Management, Operational Excellence, Six Sigma, Lean
Manufacturing, Process Re-engineering, Leadership Development & Alignment,
Capability Maturity Modelling and Balanced Scorecard Implementation.
Experience
Underground and Open Cast Mining: Gold, coal, nickel
Heavy Manufacturing: Structural steel, pulp and paper, packaging –
secondary, smelter and foundry operations, nickel concentrating, alumina
refining, aircraft manufacture
Maintenance: Mining and heavy industry
Health: Safety Environment Community, OHS
Light Manufacturing: Food, wine, confectionery, poultry, dairy and
ice cream, baked goods, seafood, swimwear and underwear, clothing and
sportswear
Printing and Packaging: Primary, coatings (paint and PVC, adhesives)
Financial Services: Insurance, banking, financial planning, call centres
Telecommunications: Fixed line and mobile
Transport: Yellow Fleet, rail operations, long distance trucking
Retailing: Fast Moving Consumer Goods (FMCG), fashion, postal and agency
business
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Consulting Engagement Leader with twenty years international experience in Operational Consulting and Management in Australasia, USA, South Africa, Asia and the Pacific
Strong focus on client engagement and relationship building, leading teams to install sustainable changes. Skilled in responding to client cultures and business needs, with demonstrated strength in collaborative approaches.Capabilities include Change Management, Operational Excellence, Process Re-Engineering, Leadership Development & Alignment, Capability Maturity Modelling and Balanced Scorecard Implementation.
Experience
Financial Services/Services: Back office processes, call centre functions, outsourced business services, targeted media, engineering and design, gaming and wagering
Resources/Mining: Underground and open cast mining - coal, lime, gold
Heavy Manufacturing: Iron and steel production, coal powered energy generation and associated maintenance, materials preparation and handling, procurement and purchasing functions
Sales: Fast moving Consumer Goods (FMCG), consumer, industrial, business equipment, pharmaceuticals
Supply Chain: Automotive industry, airline catering
Light Manufacturing: Food, confectionery, seafood, packaging, automotive, bolt-making, airline catering, warehousing, pharmaceuticals
Healthcare: Hospital medical/surgical, pathology, clinics, imaging
Logistics: Postal services – collection, sorting, delivery
Telecommunications: Internal processes
Retail: Retailing, postal services
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Consultant with 25 years experience in Operational Consulting and Executive Management – a demonstrated capacity to grow businesses and enhance operations through an entrepreneurial and collaborative approach.
Strategically agile – translates strategy into practical operational implementation plans.
Strong collaborative focus in leading teams to install sustainable changes. Skilled in responding to cultural and business needs.
Capabilities include Project Management, Business Opportunity Development and Business Start Up, Organisational Leadership and Operational Management, Coaching, Process Re-engineering, Strategic & Business Planning and Governance Development.
Experience
Not-for-profit: Shared Services/Business Management, Social Enterprise, Membership Organisations, Marketing/fundraising development, Portfolio Management, Leadership Framework Development and Installation and Governance Framework development.
Retail: Start up development, Leadership in Turnaround activities, Operational Management of widespread network, Department Store, pharmacy, franchise, multi-location retail stores, bookstores, food and beverage.
Light Manufacturing: Food, seafood and pharmaceuticals.
Resources/Mining: Lean supply chain management and supply chain process improvement.
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Trusted advisor to senior management teams, providing support in design and installation of business-wide transformation programs, facilitating change and improving business and personal performance.
With over 20 years of global professional experience as both a line executive and as an external or internal senior consultant in Europe, South America, Africa and Australia, in financial services, manufacturing, advertising, transport and marketing, Marie brings depth and breadth of business knowledge to her interventions.
Capabilities include Business Diagnostic skills, including Process Mapping and a range of proven analytical methodologies, Operational Excellence, Coaching, Leadership Development, Behaviour and Change Management, Task Team and Project Management.
Experience
Heavy Transport: Rail, Logistics, HR Transformation , Safety Service model development.
Services: Professional Services, Finance, Insurance, Investment Banking, Global Banking.
Industrials: Global Manufacturing, packaging.
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Senior Consultant, with 20 years industry experience implementing enterprise-wide change initiatives.
Track record in leading complex business process improvement, sustainable behavioural change and implementing large scale IT systems projects across all organisational levels.
Experienced in implementing large migration & centralisation projects for both business support services and IT systems across Australia, NZ, Japan, Hong Kong, Thailand and Singapore.
Collaborative approach, leading and developing large cross-functional teams, working alongside clients as a mentor and coach.
Capabilities include Change Management, Project Management, Stakeholder Management, Coaching, Training, Business Diagnostic, Strategy and Planning.
Experience
Heavy Manufacturing: Pricing process development, deployment and management, Strategy, IT Systems implementation, Business Process Improvement, Change Management.
Retail: Multi-Site Operations Management, Policy & Procedures Development and Deployment, Project Management, POS system roll-out, Training, Sales & Marketing.
Franchising: Business Development, Franchise Development, Training, Marketing.
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Project Manager with eleven years experience in Operational Consulting in Australasia, USA and Europe, focussed on analysing business issues and delivering project results with improvement teams and client management.
Analyst with eighteen years experience in Corporate focusing on Business Development, Project Economics and Business Planning.
Capabilities include Project Management, Change Management, Operational Excellence, Six Sigma, Lean Manufacturing, De Bono Six Hats Thinking, Process Re-engineering, Management Systems, Strategic Procurement, Auditing, Post Implementation Reviews, Business Development, Project Economics and Business Planning.
Experience
Resources/Mining: Copper, coal, nickel, wash plants and associated maintenance
Heavy Manufacturing: Structural steel, smelter and foundry operations, nickel concentrating, coal powered energy generation and associated maintenance, aircraft manufacture, maintenance support, procurement, inventory management
Light Manufacturing: Bottling, closures, packaging, dairy, seafood, warehousing, biscuits
Financial Services/Services: Health /life insurance, claims, banking, call centre, customer service, gaming/wagering
Transport: Long distance trucking, routing
Government: Harvest readiness, mail distribution
Oil & Gas: LPG/Ethane trading and marketing, business development, business analysis and project economics
Sales: Wholesale petroleum marketing & distribution
Automotive: Imported parts procurement
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Consulting Engagement Leader has more than 20 years of international consulting experience specialising in operational process improvement and management development in various fields of industries.
Working projects across China, Hong Kong, Taiwan, Malaysia, Australia and USA
Certified trainer of Development Dimensions International and Paradigm Learning Inc.
Experience
Light Manufacturing: Plastic and Metal goods, Printed Circuit Boards, Hospital Equipment, Consumer Electronics
Food Production: Bread & Bakery, Airline Catering, Central Food Processing Centre
Warehousing & Distribution: FMCG, Machine Maintenance, Spare Parts
Mining: Crushers, Equipment Utilisation Management, OEE and MTBF Programme
Retailing: Mobile, Electronics, Fast-food Chain, Cakes & Bakery
Construction: Procurement, Project Management
Facility Management: Property Management , Building Maintenance
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Project Manager with 18 years experience in Operational Consulting, demonstrated success in consulting work, analysing business issues and delivering project results with improvement teams and client management.
Skill set includes Project Management, Change Management, Operational Excellence , Lean & Six Sigma, Maintenance Excellence, Process Re Engineering, CMMS, Management Systems, Call centre management, Supply chain management.
Experience
Mining: Copper / Coal / Nickel / Gold / Maintenance
Heavy Manufacturing: Structural steel / Smelter and Foundry Operations / Nickel & Copper Concentrating / Aircraft Manufacture / Maintenance support / Ship Building / Aircraft Maintenance / Forest Products / Cement
Light Manufacturing: Bottling & Canning / Bakery & Food Production / Packaging / Dairy / Electronics / Warehousing & Distribution / Biscuits & Cakes
Financial Services: Health & Life Insurance / Claims processing / Banking Back Office Operations / Call centres / Customer service
Transport: Fleet Management & Maintenance / Scheduling
Retailing: FMCG / Supply Chain / Customer Service / Sales force management
Power generation: Maintenance / Procurement / Inventory management
Government: City Hall Transactional & Operational Excellence
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Senior Consultant with over ten years of diverse industry and role experience.
Starting out as an engineer, Paul has consulted in a variety of manufacturing and mining organisations to design and deliver significant business efficiencies and change.
Strong analysis and strategy skills have been applied in mining and manufacturing to improve operations performance and in the operational areas of major financial institutions in London & Australia to improve cost control, cycle times and productivity.
Paul has deep experience using powerful methodologies such as Management Operating Systems, Performance Driver Trees, Lean, Six Sigma & the Theory of Constraints to improve business performance.
Experience
Financial Services: Project management, operations management, strategy, HR and system design projects at major banks and insurance companies in Australia and the UK
Manufacturing: Operations excellence and process optimisation in boot making, chicken processing and plastic bag manufacturing
Mining: Iron Ore Rail / supply chain, OBP & Crusher plant management system, Copper heap leach and SXEW optimisation, Coal prep plant operations excellence
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Over twenty years experience as a facilitator of change in both corporate and public sector organisations in Australia and Asia. This includes leading project teams in healthcare, energy and manufacturing sectors on ‘whole of company’ change initiatives involving restructuring, culture change, process change and/or new system implementation.
Strong focus on Change Management initiatives from scoping needs, designing and developing material to implementation.
Capabilities include Change Management, Stakeholder Management, Process Reengineering, Employee Skills Training and Business Improvement.
Experience
Automotive: Business process re-engineering
Financial Services/Insurance: Change management, transformation of back office services, teller sales training, customer service
Healthcare: Re-structure for commercialisation (surgical)
Infrastructure: Re-structure for commercialisation (power utility), accounts receivables (rail service)
Light Manufacturing/Packaging: Waste/yield management, portion control
Manufacturing: Waste/yield management, quality control
Mining: Operational safety, waste/yield management, change management for new system implementation
Retail: Sales and customer service training
Services: Change management for new system implementation, customer service training
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Senior Consultant and Project Leader with ten years consulting experience working on projects ranging from organisational redesign, IT strategy, employee engagement and cultural change.
Demonstrated success in analysing the client organisation, partnering with clients to develop solutions that meet the business’ needs and delivering project outcomes to achieve measurable benefits.
Capabilities include Change Management, Operational Improvement and Excellence, Facilitation and Training, Coaching, Organisational Development, Learning and Development, Project Management.
Experience
Financial Services: Back office processes, customer services
Healthcare: Medical centres, pathology, imaging, clinical trials
Human Resources: HR processes, learning and development, organisational development
IT: IT strategy
Manufacturing: Fast Moving Consumer Goods (FMCG) - pulp and paper
Resources/Mining: Bauxite, alumina
Retail: Multi-location retail stores, multi-location light industrial/co-operative
Sales: FMCG
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Senior Consultant and Project Leader with over ten years professional experience in military, pharmaceutical, biotechnology and resources sectors.
Frontline management experience in manufacturing, services and military environments.
Currently a serving officer in the Australian Army Reserve having held both leadership and instructional postings.
Capabilities include Operational Analysis, Process Mapping, Operational Excellence, Training, Coaching, Leadership Development, Strategy Development, Change Management, Quality Management, Pharmaceutical Research & Development, Team & Project Management
Experience
Financial Services: Back office processes, customer service, call centers
Healthcare: Cord blood banking, cold chain logistics and distribution, medical
laboratory services, clinical trials, QC/QA systems, research and development
International Aid/Development: Capacity development, strategic communication, liaison, impact assessments
Manufacturing: Pharmaceuticals, Quality systems development and management
Military: Operations planning, operations evaluation, command, training and instruction, civil-military co-operation, civil-military liaison
Resources/Mining: Open cut mining, drilling and blasting, coal processing,
alumina refining
Services: Analytical laboratory services, community relations, emergency services, environmental services, human resources
Utilities: Electricity, water
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