Our People

Who We Are

People are our differentiator

“Who will be on the team?” It’s the question virtually every prospective client asks, and you may be wondering the same thing. After all, people can be the differentiator between brilliant project outcomes and mediocre ones. That’s why we assess your organisation’s unique needs and then deploy our people accordingly. Pairing clients with “best-fit” team members lays the foundation for a collaborative relationship that yields results— it’s just one more way Coxswain Alliance does things differently.

While each member of Coxswain Alliance offers unique skills and expertise it is through our combined efforts, in partnership with you and your people, that we work as the highest performing team and achieve optimal results for your organisation.

coxswain-image2

Who we are not

If you’re looking for a mega-agency whose consultants step-in and hand you a prescription for your ills, we’re not the right fit. We’re a lean agency with a closely-knit team of people who work in tandem with your team to resolve your organisation’s pain points.

The Team

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Jonathan Clegg

  • Consulting Engagement Leader with sixteen years experience in Operational Consulting in Australasia, South Africa, USA, Europe and Asia.
  • Strong focus on engaging consulting work, analysing business issues and delivering project results with business improvement teams.
  • Capabilities include Change Management, Operational Excellence, Six Sigma, Lean Manufacturing, Process Re-engineering, Leadership Development & Alignment, Capability Maturity Modelling and Balanced Scorecard Implementation.

Experience

  • Underground and Open Cast Mining: Gold, coal, nickel
  • Heavy Manufacturing: Structural steel, pulp and paper, packaging – secondary, smelter and foundry operations, nickel concentrating, alumina refining, aircraft manufacture
  • Maintenance: Mining and heavy industry
  • Health: Safety Environment Community, OHS
  • Light Manufacturing: Food, wine, confectionery, poultry, dairy and ice cream, baked goods, seafood, swimwear and underwear, clothing and sportswear
  • Printing and Packaging: Primary, coatings (paint and PVC, adhesives)
  • Financial Services: Insurance, banking, financial planning, call centres
  • Telecommunications: Fixed line and mobile
  • Transport: Yellow Fleet, rail operations, long distance trucking
  • Retailing: Fast Moving Consumer Goods (FMCG), fashion, postal and agency business

Peter Braithwaite

  • Consulting Engagement Leader with twenty years international experience in Operational Consulting and Management in Australasia, USA, South Africa, Asia and the Pacific
  • Strong focus on client engagement and relationship building, leading teams to install sustainable changes. Skilled in responding to client cultures and business needs, with demonstrated strength in collaborative approaches.
  • Capabilities include Change Management, Operational Excellence, Process Re-Engineering, Leadership Development & Alignment, Capability Maturity Modelling and Balanced Scorecard Implementation.

Experience

  • Financial Services/Services: Back office processes, call centre functions, outsourced business services, targeted media, engineering and design, gaming and wagering
  • Resources/Mining: Underground and open cast mining – coal, lime, gold
  • Heavy Manufacturing: Iron and steel production, coal powered energy generation and associated maintenance, materials preparation and handling, procurement and purchasing functions
  • Sales: Fast moving Consumer Goods (FMCG), consumer, industrial, business equipment, pharmaceuticals
  • Supply Chain: Automotive industry, airline catering
  • Light Manufacturing: Food, confectionery, seafood, packaging, automotive, bolt-making, airline catering, warehousing, pharmaceuticals
  • Healthcare: Hospital medical/surgical, pathology, clinics, imaging
  • Logistics: Postal services – collection, sorting, delivery
  • Telecommunications: Internal processes
  • Retail: Retailing, postal services

Greg Bull

  • Senior Consultant with 20 years industry experience implementing enterprise-wide change initiatives.
  • Track record in leading complex business process improvement, sustainable behavioural change and implementing large scale IT systems projects across all organisational levels.
  • Experienced in implementing large migration & centralisation projects for both business support services and IT systems across Australia, NZ, Japan, Hong Kong, Thailand and Singapore.
  • Collaborative approach, leading and developing large cross-functional teams, working alongside clients as a mentor and coach.
  • Capabilities include Change Management, Project Management, Stakeholder Management, Coaching, Training, Business Diagnostic, Strategy and Planning.

Experience

  • Financial Services and Insurance: Account services, banking and receipting, credit operations, call centers, claims processing, customer service, new business and underwriting
  • Heavy Manufacturing: Pricing process development, deployment and management, Strategy, IT Systems implementation, Business Process Improvement, Change Management.
  • Retail: Multi-Site Operations Management, Policy & Procedures Development and Deployment, Project Management, POS system roll-out, Training, Sales & Marketing.
  • Franchising: Business Development, Franchise Development, Training, Marketing.

Lain Baigent

  • 12 Years consulting experience in business analysis, project design and project implementation in Australasia, Africa and North America
  • 8 Years experience in finance and accounting focussing on business performance in private and public Australian firms.
  • Capabilities include strategy evaluation and development, governance implementation, organisational analysis, project design, project management, board advisory & leadership coaching, metric and measurement systems.

Experience

  • Resource & Heavy Industry: Nickel concentration, underground copper and gold, open cut coal, coal power generation, remote power systems
  • Retail: Automotive parts, grocery retail
  • Financial Services: Banking information systems, health insurance claims processing
  • Manufacturing: Medical devices, food and beverage, cosmetics, contract injection moulding, pre-fab housing, specialised vehicles, recreational vehicles, consumer products, building products, jetties, cabinet making, manufacturing equipment
  • Health: Dentistry, podiatry
  • Aerospace: Rotary wing modification
  • Services: Safety inspections, mining services, wagering call centre, training
  • Transport: Couriers, General freight, heavy transport, flight catering.

Damien Dent

  • Strategic, practical and personal consultant with twenty years experience managing people and projects in Financial Services, Outsourcing and Offshoring, Logistics and Supply Chain Management, and Hospitality.
  • Brings an analytical and consultative approach to challenges with deep experience in operations, process improvement, change and risk management.
  • Capabilities include project management, strategy and operating model design, process improvement, change management, coaching, business case development and risk management.

Experience

  • Financial Services and Insurance: Banking, insurance, wealth management, finance, call centres, business continuity, and procurement
  • Outsourcing: 3rd party contract service management, governance, remediation
  • Offshoring: business transformation planning and delivery
  • Logistics and Supply Chain Management: end-to-end management of fresh produce (procurement, warehousing, logistics, sale), business start-up, transformation

Trevor Harris

  • An integrated engineer and front line manager who brings analytical reasoning, business understanding and leadership development to teams in order to ensure sustainable impact.
  • With 7 years’ experience in Heavy Engineering and Line Management within the Chemical & Energy industry.
  • Capabilities include Process Development, Process Design & Commissioning, Process Operation & Optimisation, Business Modelling, Planning & Scheduling, Asset and People Management, Change Management, Leadership Development, Business Administration and Strategy.

Experience

  • Engineering: Business Development & Implementation, Plant Optimization, Management of Change, Root Cause Analysis, Value Chain Optimization.
  • Manufacturing: Inventory Management, Production Scheduling, OH&S, Project Management, Continuous Improvement, Asset Health Monitoring Systems, Work Management Systems.
  • Insurance & Aviation: Strategic Market and Product Development.
  • Lecturing: Reactor Technology.
  • Education: Masters of Business Administration, Bachelors of Science (Chemical Engineering)

Peter Laumets

  • Project Manager with eleven years experience in Operational Consulting in Australasia, USA and Europe, focussed on analysing business issues and delivering project results with improvement teams and client management.
  • Analyst with eighteen years experience in Corporate focusing on Business Development, Project Economics and Business Planning.
  • Capabilities include Project Management, Change Management, Operational Excellence, Six Sigma, Lean Manufacturing, De Bono Six Hats Thinking, Process Re-engineering, Management Systems, Strategic Procurement, Auditing, Post Implementation Reviews, Business Development, Project Economics and Business Planning.

Experience

  • Resources/Mining: Copper, coal, nickel, wash plants and associated maintenance
  • Heavy Manufacturing: Structural steel, smelter and foundry operations, nickel concentrating, coal powered energy generation and associated maintenance, aircraft manufacture, maintenance support, procurement, inventory management
  • Light Manufacturing: Bottling, closures, packaging, dairy, seafood, warehousing, biscuits
  • Financial Services/Services: Health /life insurance, claims, banking, call centre, customer service, gaming/wagering
  • Transport: Long distance trucking, routing
  • Government: Harvest readiness, mail distribution
  • Oil & Gas: LPG/Ethane trading and marketing, business development, business analysis and project economics
  • Sales: Wholesale petroleum marketing & distribution
  • Automotive: Imported parts procurement

John Mullany

  • Senior Consultant with over twenty years experience in Operational Consulting in Australia, the Pacific, Africa, the United Kingdom and Canada, focussed on the design and sustainable implementation of various initiatives, including business performance improvement, organisational cultural alignment, revenue enhancement, cost reduction, business process engineering and service quality uplift.
  • Experienced partner to senior management teams working to implement broad-based organisational alignment and transformation across diverse cultures and stakeholder groups.
  • Capabilities include Project Management (PMBOK), Change Management, Operational Excellence, Process Re-engineering, Maintenance and Shutdown Management, Logistics and Supply Chain Management, Organisational Re-Design, KPI/Balanced Scorecard Performance Management, Throughput and Yield Enhancement

Experience

  • Underground and Open Cut Mining: zinc, gold, coal, nickel
  • Heavy Manufacturing: Structural steel, pulp and paper, batteries, packaging, smelter and foundry operations, nickel concentrating, alumina refining, aircraft manufacture
  • Maintenance: Mining and heavy industry
  • Brewing and Wine: Sourcing, manufacture and distribution
  • Light Manufacturing: Food, wine, confectionery, poultry, dairy and ice cream, baked goods, seafood, swimwear and underwear, clothing and sportswear
  • Printing and Packaging: Primary, coatings (paint and PVC, adhesives)
  • Financial Services: Insurance, banking, financial planning, call centres
  • Services: Security, Courier Services, 
  • Telecommunications: Fixed line and mobile
  • Transport: Yellow Fleet, rail operations, long distance trucking
  • Retailing and Wholesaling: Fast Moving Consumer Goods (FMCG), fashion, postal and agency business

Maree Mullins

  • Over twenty years experience as a facilitator of change in both corporate and public sector organisations in Australia and Asia. This includes leading project teams in healthcare, energy and manufacturing sectors on ‘whole of company’ change initiatives involving restructuring, culture change, process change and/or new system implementation.
  • Strong focus on Change Management initiatives from scoping needs, designing and developing material to implementation.
  • Capabilities include Change Management, Stakeholder Management, Process Reengineering, Employee Skills Training and Business Improvement.

Experience

  • Automotive: Business process re-engineering
  • Financial Services/Insurance: Change management, transformation of back office services, teller sales training, customer service
  • Healthcare: Re-structure for commercialisation (surgical)
  • Infrastructure: Re-structure for commercialisation (power utility), accounts receivables (rail service)
  • Light Manufacturing/Packaging: Waste/yield management, portion control
  • Manufacturing: Waste/yield management, quality control
  • Mining: Operational safety, waste/yield management, change management for new system implementation
  • Retail: Sales and customer service training
  • Services: Change management for new system implementation, customer service training

Sheila Nguyen

Dr Sheila Nguyen has had several learning opportunities in life (aka missteps & mistakes), and as a result, she is continually motivated to do things better over time.  As a firm believer in the aphorism, ‘a rising tide lifts all boats,’ she enthusiastically shares her love for learning with others so that everyone will lift to ‘their own greatness.’

Her learning opportunities came from working with licensing/marketing (PGA Tour, USA), corporate consulting (William Morris Agency, Beverly Hills, USA), and as part of the broadcasting team at the 2010 Asian Games (Guangzhou, China) with clients such as NHK, Al-Jazeera, KBS, and CCTV. Sheila is a member of Baseball Victoria’s Board of Directors and is part of the Committee for Melbourne business leadership program. She is Leadership in Energy and Environmental Design (LEED) Green Associate certified (since 2011) and recently passed her National Australian Built Environment Rating System (NABERS) assessor exam.

Her adrenaline comes from being the Director of the Master of Business (Sport Management) Program at Deakin University (Melbourne, Australia) and in her role as the Executive Director of Sports Environment Alliance (SEA), a not-for-profit organisation dedicated to leading, educating and empowering the sport industry and its partners in ecological consciousness.

She enjoys moonlighting as a Coxswain Alliance team member!

Daniel Phu

  • Consultant with experience in the community housing, property management and government sectors.
  • Strong focus on business analytics, operational improvement, increasing productivity, staff engagement and improving business performance.
  • Core capabilities include coaching, leadership development, process alignment, change management and project management.

Experience

  • Community Housing: Social Housing, Affordable Housing and Community Services.
  • Government: Family and Community Services, Administration.
  • Property: Sustainability and Investment Management
  • Not-for-profit: Project management, Leadership development

Charlie Roach

  • Consultant with over 20 years’ international experience across multiple industries in senior and executive management and consulting roles.
  • Compelling leadership skills, sound commercial acumen and strategic thinking have contributed to a solid track record of significantly improving business outcomes and robust people development.
  • Capabilities include Project and Change Management, Management Systems Design, Process Improvement, Organisational and Leadership Development.

Experience

  • Contact Centres: Outsourcing and In-House, Workforce Management, Vendor Management, Operations, Sales and Customer Service, Shared Services Management (Quality Assurance, Contracts, Procurement), Client Relationship Management, Project Management, Technology, new business acquisitions
  • Product Distribution: FMCG, Industrial Products, Scientific Products.
  • Insurance, Technology Services, Telecommunications, Education, Energy, Retail.

Melissa Wilkinson

  • Senior Consultant and Project Leader with ten years consulting experience working on projects ranging from organisational redesign, IT strategy, employee engagement and cultural change.
  • Demonstrated success in analysing the client organisation, partnering with clients to develop solutions that meet the business’ needs and delivering project outcomes to achieve measurable benefits.
  • Capabilities include Change Management, Operational Improvement and Excellence, Facilitation and Training, Coaching, Organisational Development, Learning and Development, Project Management.

Experience

  • Financial Services: Back office processes, customer services
  • Healthcare: Medical centres, pathology, imaging, clinical trials
  • Human Resources: HR processes, learning and development, organisational development
  • IT: IT strategy
  • Manufacturing: Fast Moving Consumer Goods (FMCG) – pulp and paper
  • Resources/Mining: Bauxite, alumina
  • Retail: Multi-location retail stores, multi-location light industrial/co-operative
  • Sales: FMCG

Philip Wong

  • Senior Consultant and Project Leader with twenty years professional experience in military, pharmaceutical, biotechnology and resources sectors.
  • Frontline management experience in manufacturing, services and military environments.
  • Currently a serving officer in the Australian Army Reserve having held both leadership and instructional postings.
  • Capabilities include Operational Analysis, Process Mapping, Operational Excellence, Training, Coaching, Leadership Development, Strategy Development, Change Management, Quality Management, Pharmaceutical Research & Development, Team & Project Management

Experience

  • Financial Services and Insurance: Back office processes, call centers, claims processing, customer service, new business and underwriting
  • Healthcare: Cord blood banking, cold chain logistics and distribution, medical laboratory services, clinical trials, QC/QA systems, research and development
  • International Aid/Development: Capacity development, strategic communication, liaison, impact assessments
  • Manufacturing: Pharmaceuticals, Quality systems development and management
  • Military: Operations planning, operations evaluation, command, training and instruction, civil-military co-operation, civil-military liaison
  • Not-For-Profit: Community housing
  • Resources/Mining: Open cut mining, drilling and blasting, coal processing, alumina refining
  • Services: Analytical laboratory services, community relations, emergency services, environmental services, human resources
  • Utilities: Electricity, water

Chris Yates

  • Consultant with ten years professional experience in operations management in financial services environments including superannuation, insurance, managed investments and employee share schemes.
  • Strong track record in leading business process redesign initiatives leading to reduced costs and improved business performance.
  • Strong analysis and strategy skills with experience in application to improve operations performance in the areas of cycle times, quality, productivity, customer service and satisfaction.
  • Capabilities include Leadership, Coaching, Leadership Development, Strategy Development, Management Operating Systems, Process Improvement, Change Management and Project Management.

Experience

  • Financial Services: Administration, relationship management, call centre, document management, remediation
  • Education & Training: Secondary education
  • Television Production: Directing, producing

We Support

WE RELISH the clients we work with and the collaborative work we engage in with them. We also believe in ‘putting back’ – in both a planned and an ad hoc manner. The latter is usually how we respond to causes that our clients are interested in, or the support our people provide personally.

More formally, we support a range of organisations that have ‘touched’ us in some way:

  • We put money to a range of cancer & children’s health organisations.
  • We support medical research for Mitochondrial disease because of its impact on a member of our group.
  • We provide support to an organisation that provides critical services to the refugee community.
  • One of our group is a long-term, active member of the Australian Army reserve. Working at officer level, he dedicates many of his personal hours to the reserve, and is supported by Coxswain Alliance and his colleagues for extended deployments.
  • One of our group is a Foundation Board member and chair of one of the support groups at the Art Gallery of NSW. An organisation that receives no government funding for the acquisition of art, this activity, combined with monetary support, contributes to the legacy we leave future generations.
  • We are a sponsor of the Sydney Symphony, with a particular emphasis on how their broad educational approaches provide much needed support back to our community. We regularly use their Fellowship program to demonstrate to corporates the journey that young, extremely talented players take to build their careers.

As you can see, a broad range, reflecting who Coxswain Alliance is and where we want to assist others in making a difference. Click the tabs below to see details of some of the areas we provide support to.

Who We Support

amdf
Australian Mitochondrial
Disease Foundation

The AMDF, a not-for-profit organisation, was formed in 2009 with a vision to cure mitochondrial disease (mito). Mito is a debilitation genetic disorder that robs the body’s cells of energy, causing multiple organ dysfunction or failure and often death. There is no cure and few effective treatments. Our mission is comprised of three core elements: fostering research, providing support, and promoting education.

www.amdf.org.au
1300 977 180
info@amdf.org.au
Suite 4, Level 6
9–13 Young Street, Sydney NSW 2000

defense
Defence Reserves Support

Coxswain Alliance is a Supportive Employer of Defence Reservists. We have been accredited as a Supportive Employer for more than six years. Defence Reserves Support administers the Supportive Employer community nationally.

The benefits of being a Supportive Employer are numerous and the skills, qualities, confidence and experience that a Reservist learns through Defence service is exceptional. Defence Reserves Support provides opportunities for employers to participate in employer engagement activities such as Exercise Executive Stretch or Boss Lift, where employers have the opportunity to participate in similar activities that Reservists do whilst out on field training. Coxswain Alliance has participated in a number of these activities and was honoured to receive a Employer Support Award in 2016.

Jennifer Duke
Operations Manager – NSW
Defence Reserves Support
jennifer.duke@defence.gov.au
+61 2 9393 2868

agnsw
Art Gallery of New South Wales

The AGNSW, established in 1871, is a core Australian museum presenting international and Australian art across a wide range of media. Their mission is to both build a collection for the benefit and enjoyment of future generations, and to curate and present shows to current audiences that enhance our understanding of the world we live in. This is often done in collaboration with other museums locally and internationally. The development of the collection and the presentation of shows is made possible through a wide range of funding sources, from grants, corporate and private sponsorship and benefaction or donations from a vast range of sources, including many individual donors.

www.artgallery.nsw.gov.au
Jane Wynter, Head of Philanthropy
Art Gallery Road, The Domain, Sydney NSW 2000
+61 2 9225 1818

sydney-symphony
Sydney Symphony Orchestra

Founded in 1932 by the Australian Broadcasting Commission, the Sydney Symphony Orchestra has evolved into one of the world’s finest orchestras. The SSO gives more than a hundred performances in Australia each year – serving the people of Sydney and NSW, and, through broadcasts, the Australian and international communities. In addition, international tours to Europe, the USA and throughout Asia have earned the SSO worldwide recognition. The SSO’s award-winning education program is central to its commitment to the future of live symphonic music, and it promotes the work of Australian composers through performances, recordings and commissions.

Yvonne Zammit, Director, External Relations
yvonne.zammit@sydneysymphony.com
+61 2 8215 4612

  • Working with Coxswain Alliance gave me access to highly skilled and motivated specialists who taught me new ways of working and the science behind their decisions. They provided support and training so that I was able to actively drive change and improvement within the organisation.

    Operations and Capability Manager - Insurance Sector
  • Strategically, my team have a clearer focus on the longer term goals and the desired outcomes; operationally we have become more efficient with our time management and allocation of work; culturally we have become more aligned through transparency and accountability; and personally I feel that I have become a more effective leader in the midst of much change and uncertainty.

    Reporting Manager - Insurance Sector
  • My introduction to MOS took my leadership to a new level as I developed an operating rhythm that drove process efficiencies across my business. I was able to identify lost time and implement service improvements as a result of the information I now understood how to use.

    Head of Servicing Operations, Wealth Management - Financial Services Sector
  • I want to thank the Coxswain Alliance people for working closely with me to understand what we were trying to achieve. They were patient, never made us feel stupid and, most importantly, understood our business.

    Claims Enquiry Team Manager - Insurance Sector
  • I feel far more engaged with my frontline workforce, and the entire team now have a sense of ownership and personal responsibility to achieve our production targets.

    Adam Blake - Production Supervisor, Overburden - BHP Billiton
  • The consultants worked with me and my management team. It was a genuine partnership and we formed a strong bond. Never did we feel that something was “being done” to us or we were being told what to do, but rather we were working on the business together for an improved result.

    National Customer Service Manager - Insurance Sector
  • The detailed analysis by leaders and improved capability around judgement and critical thinking has resulted in operational performance improvements of over 20% year-on-year. It is an intensive 14-week, program that challenges the capability of leaders. However, the benefits for leaders and their career development are invaluable.

    Executive Manager - Superannuation & Investment Services Provider
  • It has been over a year since our business finished the MOS program and the ongoing benefits realised from the program have been maintained and in some cases improved. The 14-week program is an outstanding leadership program to improve operational efficiency, leadership capability and business acumen.

    Executive Manager - Wealth Management Sector
  • Coxswain’s honesty and unlimited energy was incredibly helpful and infectious. I can see the impact on my team as they start to say, “we did it ourselves, all we needed was a little coaching.

    General Manager, Operations - Manufacturing Sector
  • The benefits, be it short term or long term are worth the journey for any business and its employees at all levels.

    Division Manager - Asset Services Division, Wentworth Community Housing
  • We couldn’t have introduced the MOS without the drive, clarity of process and experience that came with the Coxswain Alliance representatives who embedded themselves as virtual staff members within my team (and our organisation) over a significant period of time. They we amazing to work with and we learned so much from them. They worked hard and developed relationships across the organisation at all levels. Any scepticism over whether this would work in our context was soon quashed. The business transformation is such that we sometimes wonder how we ever did our business effectively before MOS.

    Head of Business Improvement - Financial Services Sector
  • A Coxswain program delivers many great things, but most valuably it dedicates 90+% of the elapsed time to managing the change. No change manager and fancy comms. people either. Coxswain Alliance works on the behaviours of leaders, and coaches them closely so they can maintain the change. An LSS practitioner isn’t generally a strong manager of change.

    Head of Productivity and veteran Lean-Six Sigma (LSS) Practitioner - Financial Services Sector
  • There were many times I challenged the changes that were recommended but this was never a problem. We had open and honest conversations and, more importantly, all the changes I have made to my business have been for the better.

    Claims Enquiry Team Manager - Insurance Sector
  • The Coxswain project helped us increase real time visibility of our progress and to focus on improving our success rate. Tools such as the Visual Management Boards have made us more nimble and responsive to meet short term challenges. Better tracking and reporting tools mean we can now measure the impact of new interventions or service models.

    Divisional Manager - Community Services Division - Not-For-Profit Sector
  • The work with Coxswain has helped consolidate internal systems and practices into a much more synchronised and scheduled operating rhythm that has now driven the Asset Division to become much more structured and disciplined in the way in which we manage daily, weekly and monthly operations.

    Divisional Manager, Asset Services Division - Wentworth Community Housing
  • Possibly the best thing about MOS is that it makes people leaders into really effective people leaders, and that is something I think will keep paying dividends for many years to come.

    Manager, Labs Service Desk - Insurance Sector
  • I went into this program with an open mind, but sceptical, in the end I am a better leader, coach and person, with clear streamlined processes and procedures in place at the workplace and an organised schedule at home.

    Kellie Dunning - Operations and Team Coordinator - Hunter Water
  • The Coxswain Alliance team throughout the project have enabled the diverse teams in Finance and Corporate Services to clearly identify their outcomes, their challenges and areas for continuous improvement.

    Chief Financial Officer - Wentworth Community Housing

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