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Navigate Change - Transforming Operations Management
Navigate Change - Transforming Operations Management
  • Home
  • Our Work
    • What We Do
    • Sector Experience
  • Our People
    • Who We Are
    • We Support
  • Our Impact
    • Sector Results
    • Client Stories
  • Partners
    • Zarion
    • ThinkAutomation
  • Resources
    • Insights
    • Case Studies
    • Videos
  • Contact Us
  • Home
  • Our Work
    • What We Do
    • Sector Experience
  • Our People
    • Who We Are
    • We Support
  • Our Impact
    • Sector Results
    • Client Stories
  • Partners
    • Zarion
    • ThinkAutomation
  • Resources
    • Insights
    • Case Studies
    • Videos
  • Contact Us

Archives

Monthly Archive for: "December, 2019"
 Make the Call and Make it Happen: Operational Decision-Making in the Modern Environment
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Make the Call and Make it Happen: Operational Decision-Making in the Modern Environment

Making timely decisions with limited context in a rapidly changing environment. Welcome to today’s business paradigm where ‘standing still’ can be just as damaging as (or worse than) making the [...]

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 Contact Centre Management “What about the People?”
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Contact Centre Management “What about the People?”

At the heart of even the most technology-driven contact centre is its people. Knowing how to manage them can play a big role in determining the effectiveness and efficiency of your contact centre.

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 Why you shouldn’t be prioritising productivity as a key performance metric
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Why you shouldn’t be prioritising productivity as a key performance metric

Picture this. A team leader comes in early before the team and starts to plan the day. They download reports and discover that a range of critical items are now outside service standard. “But I [...]

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