A trusted advisor with a penchant for being better each day; 10+ years experience helping leading companies in Financial Services improve service and reduce costs by lifting the performance of staff, systems and processes.
Six Sigma Black Belt Lean practitioner with Scrum, Agile and Waterfall experience.
Worked both as a frontline manager leading operational teams and as a Process Improvement and Automation manager, assisting colleagues to deliver change.
Customer-centric process and performance leader and coach, with experience delivering improvements across leading financial services organisations.
An approachable person who doesn’t let ego get in the way of progress; known for finding out-of-the-box solutions and facilitating light bulb moments. A strong sense of justice enables the use of facts to make decisions whilst retaining a human touch.
Banking: includes Debt Markets, Equities and Futures, Foreign Exchange, Credit Card Disputes, Reconciliations
Life Insurance: includes Direct, Retail and Group sales channels; Underwriting, Claims, Contact Centres, Complaints
Superannuation: includes Payments, Pensions, Contributions, Insurance & Claims, Contact Centres
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