• A trusted advisor with a penchant for being better each day; 10+ years experience helping leading companies in Financial Services improve service and reduce costs by lifting the performance of staff, systems and processes.
  • Six Sigma Black Belt Lean practitioner with Scrum, Agile and Waterfall experience.
  • Worked both as a frontline manager leading operational teams and as a Process Improvement and Automation manager, assisting colleagues to deliver change.
  • Customer-centric process and performance leader and coach, with experience delivering improvements across leading financial services organisations. 
  • An approachable person who doesn’t let ego get in the way of progress; known for finding out-of-the-box solutions and facilitating light bulb moments. A strong sense of justice enables the use of facts to make decisions whilst retaining a human touch.


  • Banking: includes Debt Markets, Equities and Futures, Foreign Exchange, Credit Card Disputes, Reconciliations
  • Life Insurance: includes Direct, Retail and Group sales channels; Underwriting, Claims, Contact Centres, Complaints
  • Superannuation: includes Payments, Pensions, Contributions, Insurance & Claims, Contact Centres

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