Rapid development of operations management capability to 'increase velocity' demonstrates 'new ways of working' and delivers on commitments to the customer.
Making timely decisions with limited context in a rapidly changing environment. Welcome to today’s business paradigm where ‘standing still’ can be just as damaging as (or worse than) making the [...]
At the heart of even the most technology-driven contact centre is its people. Knowing how to manage them can play a big role in determining the effectiveness and efficiency of your contact centre.