Rapid development of operations management capability to 'increase velocity' demonstrates 'new ways of working' and delivers on commitments to the customer.
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Making engagement happen is the biggest business challenge most organisations will face this decade.
Community Housing Bulletin June 2018: How to lift your organisational capability to create an exceptional customer experience
Community Housing Bulletin Feb 2020: How to improve supplier relationships by delivering value to your tenants and your organisation
Making timely decisions with limited context in a rapidly changing environment. Welcome to today’s business paradigm where ‘standing still’ can be just as damaging as (or worse than) making the [...]
At the heart of even the most technology-driven contact centre is its people. Knowing how to manage them can play a big role in determining the effectiveness and efficiency of your contact centre.