Rapid development of operations management capability to 'increase velocity' demonstrates 'new ways of working' and delivers on commitments to the customer.
Making engagement happen is the biggest business challenge most organisations will face this decade.
Community Housing Bulletin June 2018: How to lift your organisational capability to create an exceptional customer experience
Community Housing Bulletin Feb 2020: How to improve supplier relationships by delivering value to your tenants and your organisation
Making timely decisions with limited context in a rapidly changing environment. Welcome to today’s business paradigm where ‘standing still’ can be just as damaging as (or worse than) making the [...]
At the heart of even the most technology-driven contact centre is its people. Knowing how to manage them can play a big role in determining the effectiveness and efficiency of your contact centre.