Task – Quality Improvement | Training & Skills Transfer

Global hotel chain needing to install quality improvement tools and techniques across 65+ properties.

Project activity involved:

  • Partnering to deliver formal training and coaching of the regional QI team to deliver on the quality improvement target areas.
  • Created the real life examples for the Quality Improvement team to experience prior to field work.
  • Contributed expertise and confidence to support the Quality Improvement Leadership.
  • Provision of simple tools and techniques to back up the improvement methodologies being installed.
  • Enabled the ‘how to execute’ the new methodologies.

Insight – Tapping into expertise to provide a confidence in how to deploy methodologies will improve the pace and scale of implementation.

Result – Enhanced capability to deliver business improvement initiatives.

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