Task – Quality Improvement | Training & Skills Transfer
Global hotel chain needing to install quality improvement tools and techniques across 65+ properties.
Project activity involved:
- Partnering to deliver formal training and coaching of the regional QI team to deliver on the quality improvement target areas.
- Created the real life examples for the Quality Improvement team to experience prior to field work.
- Contributed expertise and confidence to support the Quality Improvement Leadership.
- Provision of simple tools and techniques to back up the improvement methodologies being installed.
- Enabled the ‘how to execute’ the new methodologies.