Task – Policies & Procedure | Strategy Implementation
Alignment of key players through documenting preferred ways of working to overcome differing opinions and inform networks.
Project activity involved:
- Consistent and comprehensive documentation of key processes that impacted how the utility delivered to its customer base.
- Engagement process to expose hidden agendas and align leaders and functions.
- Easy-to-use flows and quick tips, to facilitate understanding and consistent delivery.
- Aligned user group, who owned the new processes.
Insight – An independent arbiter can overcome organisational silo mentality to assist in driving alignment on how to deliver a service.
Result – Clarity of process, speed and consistency of decision making.
Task – Organisational Role Clarity | Engagement & Direction
Role clarification exercise to improve the working relationships between Operations and Engineering.
Project activity involved:
- Using a RACI format as a means for the organisation to lead a review of roles and responsibilities to clarify responsibility and accountability.
- ‘Redrawing of the boundaries’ and a clarification of what was required, overlaps and gaps in accountability and productivity opportunities.
- The structure was refreshed and reorganised with a greater focus on operating performance and collaboration.
- Actioning and enhancement of the Genco’s lean visual management implementation.
