Improve operational excellence with our latest management insights

Nina Huchthausen

[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/11/copy-of-copy-of-085a2179-scaled.jpg" image_size="full" align="center" drop_shadow="true"][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1699835875834{margin-bottom: 0px !important;}"]   What did I find most stimulating about partnering with CA?  What I've loved…

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Charlie Roach

[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/11/charlie-scaled.jpg" image_size="medium" align="center" drop_shadow="true"][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1699483360345{margin-bottom: 0px !important;}"] What did you value about working with CA? Working with the diverse team at…

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Melissa Wilkinson

[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/10/image-12-10-2023-at-1.38-pm.jpg" image_size="medium" align="center" drop_shadow="true"][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1697165149300{margin-bottom: 0px !important;}"] What are the highlights for you of your time at CA? My time at…

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Damien Dent

[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/09/dd-2.jpg" image_size="medium" align="center" drop_shadow="true"][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1696310638786{margin-bottom: 0px !important;}"] How did you come to start working at Coxswain Alliance as a management consultant…

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Poh-Ring Singh

[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/09/pr.jpg" image_size="medium" align="center" drop_shadow="true"][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1696310074638{margin-bottom: 0px !important;}"] Tell us a bit about your pre–Coxswain Alliance days. What did your experience entail…

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Rameshwar Chaudhary

[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/09/whatsapp-image-2023-10-09-at-11.19.12_33036ed7.jpg" image_size="full" align="center" drop_shadow="true"][mk_padding_divider][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1696310414472{margin-bottom: 0px !important;}"] Tell us about your role. What does a day in your life at Coxswain…

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Using Automation to help focus on what matters

[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2022/08/coxswain-alliance-case-study-banner.png" image_size="full" align="center"][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_column_text css=".vc_custom_1659577493513{margin-bottom: 0px !important;}"]By Daniel Phu and Trevor Harris How much of the day does your organisation spend…

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Contact Centre Management – “What about the People?” 2.0

[vc_row][vc_column][mk_image src="https://coxswainalliance.com/wp-content/uploads/2018/02/ca-boost-productivity-through-employee-engagement_the-how-to_coxswain-alliance_sept17.jpg" image_size="full" align="center"][vc_column_text align="center" css=".vc_custom_1576624931286{margin-bottom: 0px !important;}"] At the heart of even the most technology-driven contact centre is its people. Knowing…

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Why getting Cultural Change & Change Management right is essential for Automation, AI & Big Data Adoption

[pdf-embedder url="https://www.coxswainalliance.com/wp-content/uploads/2022/04/ca-cultural-change-article.pdf"]

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The Future of the Office & Future of Work

[pdf-embedder url="https://www.coxswainalliance.com/wp-content/uploads/2022/04/ca_future-of-work_direction_article.pdf"]

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Change Management

Operations Transformation

Productivity & Performance

Leadership & Management

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