Improve operational excellence with our latest management insights

Damien Dent

[vc_row][vc_column width="1/4"][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/09/dd.jpg" image_size="full" align="center"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1693890474186{margin-bottom: 0px !important;}"] How did you come to start working at Coxswain Alliance as a management consultant…

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Poh-Ring Singh

[vc_row][vc_column width="1/4"][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/09/dd.jpg" image_size="full" align="center"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1693891683379{margin-bottom: 0px !important;}"] Tell us a bit about your pre–Coxswain Alliance days. What did your experience entail…

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Rameshwar Chaudhary

[vc_row][vc_column width="1/4"][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2023/09/rc.jpg" image_size="full" align="center"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=".vc_custom_1693891453109{margin-bottom: 0px !important;}"] Tell us about your role. What does a day in your life at Coxswain…

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Using Automation to help focus on what matters

[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2022/08/coxswain-alliance-case-study-banner.png" image_size="full" align="center"][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_column_text css=".vc_custom_1659577493513{margin-bottom: 0px !important;}"]By Daniel Phu and Trevor Harris How much of the day does your organisation spend…

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Contact Centre Management – “What about the People?” 2.0

[vc_row][vc_column][mk_image src="https://coxswainalliance.com/wp-content/uploads/2018/02/ca-boost-productivity-through-employee-engagement_the-how-to_coxswain-alliance_sept17.jpg" image_size="full" align="center"][vc_column_text align="center" css=".vc_custom_1576624931286{margin-bottom: 0px !important;}"] At the heart of even the most technology-driven contact centre is its people. Knowing…

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Why getting Cultural Change & Change Management right is essential for Automation, AI & Big Data Adoption

[pdf-embedder url="https://www.coxswainalliance.com/wp-content/uploads/2022/04/ca-cultural-change-article.pdf"]

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The Future of the Office & Future of Work

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Operations Transformation

How process automation can transform your contact centre

As we move towards a post-pandemic world, automation will take on an even more critical role. Organisations will increasingly look for opportunities…

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Operations Transformation

Why aren’t workers compensation operators getting better outcomes?

Workers compensation is under the pump. Claims are taking longer. Costs, premiums and reserves are on the rise, not to mention deteriorating…

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Operations Transformation

How professional services firms can benefit from process automation

It’s no secret that process automation is driving technological advancement. Process automation promises benefits such as streamlined processes, cost savings and reduced…

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