[vc_row][vc_column][mk_image src="https://www.coxswainalliance.com/wp-content/uploads/2022/08/coxswain-alliance-case-study-banner.png" image_size="full" align="center"][/vc_column][/vc_row][vc_row][vc_column width="1/2"][vc_column_text css=".vc_custom_1659577493513{margin-bottom: 0px !important;}"]By Daniel Phu and Trevor Harris How much of the day does your organisation spend…
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[vc_row][vc_column][mk_image src="https://coxswainalliance.com/wp-content/uploads/2018/02/ca-boost-productivity-through-employee-engagement_the-how-to_coxswain-alliance_sept17.jpg" image_size="full" align="center"][vc_column_text align="center" css=".vc_custom_1576624931286{margin-bottom: 0px !important;}"] At the heart of even the most technology-driven contact centre is its people. Knowing…
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[pdf-embedder url="https://www.coxswainalliance.com/wp-content/uploads/2022/04/ca_future-of-work_direction_article.pdf"]
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As we move towards a post-pandemic world, automation will take on an even more critical role. Organisations will increasingly look for opportunities…
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Workers compensation is under the pump. Claims are taking longer. Costs, premiums and reserves are on the rise, not to mention deteriorating…
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It’s no secret that process automation is driving technological advancement. Process automation promises benefits such as streamlined processes, cost savings and reduced…
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Organisations are continuing to face increased volatility and complexity. Enterprises that have emerged from 2020 with a more agile workforce are now…
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Frontline leaders are pivotal to the execution of transformational organisational strategy. Find out how to develop the mindset for leadership that can…
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In a recent article[1], Tom Harford argues that the modern office has become less productive. One of the significant reasons, suggests Harford,…
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