Our People

Who We Are

People are our differentiator

“Who will be on the team?” It’s the question virtually every prospective client asks, and you may be wondering the same thing. After all, people can be the differentiator between brilliant project outcomes and mediocre ones. That’s why we assess your organisation’s unique needs and then deploy our people accordingly. Pairing clients with “best-fit” team members lays the foundation for a collaborative relationship that yields results— it’s just one more way Coxswain Alliance does things differently.

While each member of Coxswain Alliance offers unique skills and expertise it is through our combined efforts, in partnership with you and your people, that we work as the highest performing team and achieve optimal results for your organisation.

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Who we are not

If you’re looking for a mega-agency whose consultants step-in and hand you a prescription for your ills, we’re not the right fit. We’re a lean agency with a closely-knit team of people who work in tandem with your team to resolve your organisation’s pain points.

While we provide ‘advice’ to our clients, this is typically the starting point in an engagement. That is because we implement change. Rapidly. Results flow. Rapidly. We can provide the advice, but it will be more than good ideas, we know it has to be actionable. And when we partner with you on the implementation, we clearly have ‘skin in the game’.

The Team

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We work to build a lean and agile team, that can respond readily to our clients’ varying needs.

Our diverse team has a range of skills, expertise and experience that come together to create the teams we deploy. All have a strong focus on delivering great results for our clients, in a humanistic way.

A large proportion of the team are full-time with us. But this does not work for everyone, nor does it enable us to tap the often complex skill sets we need to deliver. Alliance is an important part of our DNA and we use that mindset to collaborate with trusted contractors and partner organisations with complementary skill sets. This lets us scale up when needed, keeping us lean and focussed on our clients’ best interests.

Meet some of the team below.

What do our people say about us?

Nina Huchthausen

Strategic Adviser

Charlie Roach

Project Lead

Melissa Wilkinson

Founder

Damien Dent

Director

Poh-Ring Singh

Director

Rameshwar Chaudhary

Intern

We Support

WE RELISH the clients we work with and the collaborative work we engage in with them. We also believe in ‘putting back’ – in both a planned and an ad hoc manner. The latter is usually how we respond to causes that our clients are interested in, or the support our people provide personally.

More formally, we support a range of organisations that have ‘touched’ us in some way:

  • We put money to a range of cancer & children’s health organisations.
  • We support medical research for Mitochondrial disease because of its impact on a member of our group.
  • We provide support to an organisation that provides critical services to the refugee community.
  • One of our group is a long-term, active member of the Australian Army reserve. Working at officer level, he dedicates many of his personal hours to the reserve, and is supported by Coxswain Alliance and his colleagues for extended deployments.
  • One of our group was a Foundation Board member and chair of one of the support groups at the Art Gallery of NSW. An organisation that receives no government funding for the acquisition of art, this activity, combined with monetary support, contributes to the legacy we leave future generations. They are still actively engaged.
  • We are a sponsor of the Sydney Symphony, with a particular emphasis on how their broad educational approaches provide much needed support back to our community. We regularly use their Fellowship program to demonstrate to corporates the journey that young, extremely talented players take to build their careers.

 

As you can see, a broad range, reflecting who Coxswain Alliance is and where we want to assist others in making a difference. Click the tabs below to see details of some of the areas we provide support to.

Who We Support

amdf
Australian Mitochondrial
Disease Foundation

The AMDF, a not-for-profit organisation, was formed in 2009 with a vision to cure mitochondrial disease (mito). Mito is a debilitation genetic disorder that robs the body’s cells of energy, causing multiple organ dysfunction or failure and often death. There is no cure and few effective treatments. Our mission is comprised of three core elements: fostering research, providing support, and promoting education.

www.mito.org.au
Suite 804, Level 8
28 Foveaux Street, Surry Hills NSW 2010
info@mito.org.au
1300 977 180

 

defense
Defence Reserves Support

Coxswain Alliance is a Supportive Employer of Defence Reservists. We have been accredited as a Supportive Employer for more than six years. Defence Reserves Support administers the Supportive Employer community nationally.

The benefits of being a Supportive Employer are numerous and the skills, qualities, confidence and experience that a Reservist learns through Defence service is exceptional. Defence Reserves Support provides opportunities for employers to participate in employer engagement activities such as Exercise Executive Stretch or Boss Lift, where employers have the opportunity to participate in similar activities that Reservists do whilst out on field training. Coxswain Alliance has participated in a number of these activities and was honoured to receive a Employer Support Award in 2016.

Jennifer Duke
Operations Manager – NSW
Defence Reserves Support
jennifer.duke@defence.gov.au
+61 2 9393 2868

agnsw
Art Gallery of New South Wales

The AGNSW, established in 1871, is a core Australian museum presenting international and Australian art across a wide range of media. Their mission is to both build a collection for the benefit and enjoyment of future generations, and to curate and present shows to current audiences that enhance our understanding of the world we live in. This is often done in collaboration with other museums locally and internationally. The development of the collection and the presentation of shows is made possible through a wide range of funding sources, from grants, corporate and private sponsorship and benefaction or donations from a vast range of sources, including many individual donors.

www.artgallery.nsw.gov.au
Art Gallery Road, The Domain, Sydney NSW 2000

Moira Saunders, Head of Philanthropy + Major Gifts
moira.saunders@ag.nsw.gov.au

+61 0481 097 258

 

sydney-symphony
Sydney Symphony Orchestra

Founded in 1932 by the Australian Broadcasting Commission, the Sydney Symphony Orchestra has evolved into one of the world’s finest orchestras. The SSO gives more than a hundred performances in Australia each year – serving the people of Sydney and NSW, and, through broadcasts, the Australian and international communities. In addition, international tours to Europe, the USA and throughout Asia have earned the SSO worldwide recognition. The SSO’s award-winning education program is central to its commitment to the future of live symphonic music, and it promotes the work of Australian composers through performances, recordings and commissions.

Morgan Merrell, Head of Corporate Relations
morgan.merrell@sydneysymphony.com

+61 2 8215 4676

 

  • Strategically, my team have a clearer focus on the longer term goals and the desired outcomes; operationally we have become more efficient with our time management and allocation of work; culturally we have become more aligned through transparency and accountability; and personally I feel that I have become a more effective leader in the midst of much change and uncertainty.

    Reporting Manager - Insurance Sector
  • Dan and Lain empowered me to be a better leader by giving me the resources, advice and tactics to lead from the front and be respected by my team which has changed my entire work life and has even trickled into my personal life outside of the organisation.

    Nicholas Grimes - Team Leader - Client Service Housing Options - Homes North Community Housing
  • The work with Coxswain has helped consolidate internal systems and practices into a much more synchronised and scheduled operating rhythm that has now driven the Asset Division to become much more structured and disciplined in the way in which we manage daily, weekly and monthly operations.

    Divisional Manager, Asset Services Division - Wentworth Community Housing
  • Working with Coxswain Alliance gave me access to highly skilled and motivated specialists who taught me new ways of working and the science behind their decisions. They provided support and training so that I was able to actively drive change and improvement within the organisation.

    Operations and Capability Manager - Insurance Sector
  • The detailed analysis by leaders and improved capability around judgement and critical thinking has resulted in operational performance improvements of over 20% year-on-year. It is an intensive 14-week, program that challenges the capability of leaders. However, the benefits for leaders and their career development are invaluable.

    Executive Manager - Superannuation & Investment Services Provider
  • Possibly the best thing about MOS is that it makes people leaders into really effective people leaders, and that is something I think will keep paying dividends for many years to come.

    Manager, Labs Service Desk - Insurance Sector
  • I cannot recommend Coxswain Alliance enough, it has truly been a life changing experience and the skills I have gained will go with me for the rest of my career.

    Nicholas Grimes - Team Leader - Client Service Housing Options - Homes North Community Housing
  • Dan and Lain were extremely engaging and hands on right from the beginning and were genuinely interested in understanding the Social Housing industry as well as the community we serve on a day-to-day basis.

    Nicholas Grimes - Team Leader - Client Service Housing Options - Homes North Community Housing
  • I particularly appreciated & valued your engaged & engaging style of consultancy. The impact & learning, particularly for the Team Leaders, was & is palpable. I thank you so much for supporting them with new ideas, tools & the motivation to do things differently, think more broadly & reflect on how they can change & improve their own & collective management work practices. Their confidence, growth & progression in the management framework is a joy to watch.

    Annie McCabe - Housing Manager - Homes North Community Housing
  • I feel far more engaged with my frontline workforce, and the entire team now have a sense of ownership and personal responsibility to achieve our production targets.

    Adam Blake - Production Supervisor, Overburden - BHP Billiton
  • My team are happier, they have more confidence in my ability to make correct decisions and we are achieving better outcomes for our clients which is what it is all about.

    Nicholas Grimes - Team Leader - Client Service Housing Options - Homes North Community Housing
  • Since the consult began we have empirical evidence to show that those presenting as homeless are being housed faster, with more compassion, care and support than ever before. This evidence has been extremely motivating for both myself and the team and we are celebrating the big and little wins each and every day.

    Nicholas Grimes - Team Leader - Client Service Housing Options - Homes North Community Housing
  • We have had to do the huddles and check-ins in a different and more creative way, in our current environment, but it is what provides the structure to focus on priorities and ensure at the beginning of the week we all understand what needs to be done. It has made life easier.

    Senior Manager - Assessments
  • The Coxswain Alliance team throughout the project have enabled the diverse teams in Finance and Corporate Services to clearly identify their outcomes, their challenges and areas for continuous improvement.

    Chief Financial Officer - Wentworth Community Housing
  • Our MOS has been great in helping us manage remote working. If we didn’t have all this in place, we would be lost. The results probably would have gone south. Instead we increased productivity.

    Senior Manager - Assessments
  • We couldn’t have introduced the MOS without the drive, clarity of process and experience that came with the Coxswain Alliance representatives who embedded themselves as virtual staff members within my team (and our organisation) over a significant period of time. They we amazing to work with and we learned so much from them. They worked hard and developed relationships across the organisation at all levels. Any scepticism over whether this would work in our context was soon quashed. The business transformation is such that we sometimes wonder how we ever did our business effectively before MOS.

    Head of Business Improvement - Financial Services Sector
  • As a case manager, the speed of the turnaround time for an assessment is faster. This was done with better quality and not just quantity. I was able to close more assessments every week.

    Senior Case Manager - Remediation Assessments
  • There were many times I challenged the changes that were recommended but this was never a problem. We had open and honest conversations and, more importantly, all the changes I have made to my business have been for the better.

    Claims Enquiry Team Manager - Insurance Sector
  • The Coxswain project helped us increase real time visibility of our progress and to focus on improving our success rate. Tools such as the Visual Management Boards have made us more nimble and responsive to meet short term challenges. Better tracking and reporting tools mean we can now measure the impact of new interventions or service models.

    Divisional Manager - Community Services Division - Not-For-Profit Sector
  • The level of information helped the conversations around productivity and kept focus on what was important. The Operating Rhythm was good to be able to talk to the data on a trend basis and improved the style and flow of the conversations.

    Senior Manager - Workforce Planning
  • From the team’s perspective, they like the planning and being able to check what they have to do. We can therefore plan effectively and it has reduced time and provided a lot more focus on productivity.

    Senior Manager - Compliance, Governance and Forensic Accounting
  • Many people are dubious when they hear the word “consult” and are concerned about any actual change occurring; they need not be because the results we have got speak for themselves.

    Nicholas Grimes - Team Leader - Client Service Housing Options - Homes North Community Housing
  • On a personal note, it has been one of the most influential and impactful encounters I’ve had in my professional journey to date.

    Silke O’Callaghan - Director of Education & Training - HETI
  • The MOS process made sure the leaders and staff were involved and there was complete transparency in developing the metrics and processes. High interactivity during the planning phase through the huddles, and because we had the visibility of the plan daily, if things were not going as expected, we were able to adjust them quickly via the huddles in real time.

    Senior Manager - Operations
  • It has been over a year since our business finished the MOS program and the ongoing benefits realised from the program have been maintained and in some cases improved. The 14-week program is an outstanding leadership program to improve operational efficiency, leadership capability and business acumen.

    Executive Manager - Wealth Management Sector
  • I want to thank the Coxswain Alliance people for working closely with me to understand what we were trying to achieve. They were patient, never made us feel stupid and, most importantly, understood our business.

    Claims Enquiry Team Manager - Insurance Sector
  • Coxswain’s honesty and unlimited energy was incredibly helpful and infectious. I can see the impact on my team as they start to say, “we did it ourselves, all we needed was a little coaching.”

    General Manager, Operations - Manufacturing Sector
  • I went into this program with an open mind, but sceptical, in the end I am a better leader, coach and person, with clear streamlined processes and procedures in place at the workplace and an organised schedule at home.

    Kellie Dunning - Operations and Team Coordinator - Hunter Water
  • My introduction to MOS took my leadership to a new level as I developed an operating rhythm that drove process efficiencies across my business. I was able to identify lost time and implement service improvements as a result of the information I now understood how to use.

    Head of Servicing Operations, Wealth Management - Financial Services Sector
  • We saw a 90% increase in the productivity. This meant more customers received outcomes. Some had been waiting years. As we produce more outcomes, during this difficult time, it provides them with additional money, shows we care and can help manage our reputation.

    2IC - Remediation Assessments Team
  • The benefits, be it short term or long term are worth the journey for any business and its employees at all levels.

    Division Manager - Asset Services Division, Wentworth Community Housing
  • The consultants worked with me and my management team. It was a genuine partnership and we formed a strong bond. Never did we feel that something was “being done” to us or we were being told what to do, but rather we were working on the business together for an improved result.

    National Customer Service Manager - Insurance Sector
  • A Coxswain program delivers many great things, but most valuably it dedicates 90+% of the elapsed time to managing the change. No change manager and fancy comms. people either. Coxswain Alliance works on the behaviours of leaders, and coaches them closely so they can maintain the change. An LSS practitioner isn’t generally a strong manager of change.

    Head of Productivity and veteran Lean-Six Sigma (LSS) Practitioner - Financial Services Sector
  • Working with Coxswain Alliance has not only been extremely beneficial to the business but also inspiring and useful for one’s own professional learning and development.

    Silke O’Callaghan - Director of Education & Training - HETI

Connect with Coxswain Alliance

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