ENERGISE WORK PRACTICES TO DEAL WITH REAL-WORLD BUSINESS CHALLENGES
Empower your business & your people with the confidence to deal with complexity – executing with insight, simplicity, flexibility, transparency & performance. All in real-time.
REVOLUTIONISE WORK MANAGEMENT & SERVICE DELIVERY
Built by the business, for the business to benefit your customers – balance & optimise workloads to allocate the right work to the right people at the right time in the right place. Always.
ADAPT TO EMERGENT WORKFORCE TRENDS WITHOUT THE ‘DISRUPTION’
Seamlessly integrate remote staff, outsourced functions, offshore teams, robotic-process automated teams & event-based response teams into your operations, as & when needed.
Automation & Allocation
Automatically allocate work activities based on availability, workloads, user, skills, experience & authorisation levels to deliver to customer expectations at expected service levels, all with built-in tracking for automated reporting & trend analysis.
Quality & Compliance
Workflow data is captured at every step of the process, providing a full auditable trail – what activities were completed, by whom & when – enabling analysis & verification against policies for assurance, governance & compliance purposes.
Optimise resource performance & utilisation with built-in reporting & analytics for forecasting, workforce development & continuous improvement in capacity & workforce planning.
Technology For People
Award-winning, consumer-grade user interface designed for intuitive use & clear support of decision-making – requires minimal training & accelerates adoption, empowering managers to make a difference sooner.
Integration & Modernisation
Simple, modern & innovative approach to integration with REST API, powerful elastic search & NoSQL database combined with robust, scalable architecture for deployment in the cloud or on-premise.
Connect with Coxswain Alliance
Transform your organisation and prepare for the Digital Workplace of the future. Contact us for further information or to arrange a discussion on your specific needs.
Efficiency & Performance
Reduce the cost of service by removing complexity, freeing up resources, balancing workloads, simplifying processes, policies & procedures, & driving continuous improvement & innovation.
Prioritised Service Delivery
Prioritise work based on how it affects the customer & the business alike, reprioritise as & when needed with immediate effect, & not be constrained by legacy operational systems or antiquated work practices.
Visibility & Actionable Insights
Visibility of real-time data about work & activities across the enterprise, business units, processes, workflows, functions, teams & individuals is a powerful new source of actionable intelligence.
Engagement & Alignment
Measure team & individual performance levels, giving regular feedback to enhance motivation, identify training & coaching needs, & ensuring people are accountable & recognised for their contributions.
Agility & Flexibility
Apply evidence-based decision-making to move work or resources where you need to, when you need to with the power to quickly change or improve without high-cost or time delays to reconfigure underlying legacy systems.
Zarion is a home-grown Irish company, located in the heart of Dublin’s technology hub. Zarion’s Intelligent Work Management software for the Enterprise helps people simplify the complexity of work by getting the right work, to the right person, at the right time.
Zarion has helped thousands of users in its client organisations process millions of service requests and billions of documents in leading banks and insurance companies in Ireland and beyond.
As consulting partners of Zarion, Coxswain Alliance is proud to introduce Zarion’s Intelligent Work Management Platform to the Asia-Pacific market, helping more organisations prepare their operations to adapt to the future of work management and evolving customer service needs.